Mobile Worker

 

Below are two different scenarios that an employee for an In-home service company could go through on a daily basis. The first is the check in procedure they must do when the reach a clients home. The second is the checkout. This is where they enter the services they performed and find out there next appointment.

          All of the Speech server responses will be in blue print. Any data the application finds from a database will be in brackets “[]”. All of the user response will be in red ink. You may say help at any time to hear options from the user menu. You may also say Goodbye at any time to end the call.

 

To enter this particular demo, follow these steps:

  1. Dial (614) 818-1092 or (888) 765-2711
  2. You will hear - "Welcome to Solar Software's Speech server demos. Say the demo name or dial the number. Say menu for a list of available demos."
  3. Your response should be - Mobile Worker. This will take you to the appropriate application.

 

- At this point, you will be directed to one of the following scenarios.

 

Arriving at client’s home:

 

1.                 Welcome to Elder Choices. What is your name?

2.                 [Caller] Mitch Thompson.

3.                 [Mitch Thompson], please say or enter your PIN.

4.                 [Caller] 1234

5.                 Your next client is [Erin Cooper]. Are you checking in?

6.                  [Caller] Yes

7.                 A worker log has been opened for [Erin Cooper] today at [2:23pm]. Please call back when you have completed the job. Goodbye.

 

Leaving client’s home:

 

1.                 Welcome to Elder Choices. What is your name?

2.                 [Caller] Mitch Thompson.

3.                 [Mitch Thompson], please say or enter your PIN.

4.                 [Caller] 1234

5.                 You currently have a worker log open for [Erin Cooper]. Are you ready to check out?

6.                 [Caller] Yes

7.                 Please say or enter the service code. When complete, say finished.

8.                 [Caller] 9876

9.                 [Complete Bath]

10.             [Caller] 5786

11.             [Foley Care]

12.             [Caller] 1598

13.             [Clean Bathroom]

14.             [Caller] 2437

15.             [Grocery Shopping]

16.             [Caller] Finished

17.             The worker log for Erin Cooper has been updated and closed today at [5:35pm]. Your next client is [Bill McCoy]. Please call back when you have arrived. Goodbye.