Retail
Sales Assistant
The call script below will guide you through a typical phone call from a member of a retail sales team to the Speech Server. The employee can check his/her stats for the day, check on their stats from yesterday or even listen to their messages. This is just a sample of what is capable in the retail environment, but it shows the versatility of the application. Feel free to change the order of the questions the user asks.
All of the Speech server responses will be in blue. Any data the application finds from a database will be in brackets “[]”. All of the user response (Your lines) will be in red. You may say help at any time to hear options from the user menu. You may also say Goodbye at any time to end the call.
To enter this particular demo, follow these steps:
- At this point, you can select any of the following scenarios and/or to run through in any order for each role.
I.
Regional Manager
1.
Welcome to the Retail Sales Assistant. What is your name?
2.
[Caller] Regional
Manager
3.
Regional Manager, Please say or enter you PIN.
4.
[Caller] [Dial] 6 0 4 5
5.
Welcome Regional Manager.
6.
Your region is at [38] Percent with [47376] Dollars.
Conversion is trending at [29] percent. For the month you are [3] Percent above
plan and [10] percent above previous year.
7.
How can I help? You
can say help at any time
8.
[Caller] How are my
Districts doing?
9.
District 1 is at [33] percent with [41253] Dollars. Conversion is trending at [29] percent. For the month you are [3] percent above plan
and [10] percent above previous year.
10.
District 3 is at [26] percent with [6123] Dollars. Conversion is trending at [21] percent. For the month you are [4] percent above plan
and [8] percent above previous year
11.
How can I help?
12.
[Caller] How is district
2 doing?
13.
I’m sorry you do not have access to that data
14.
How can I help?
15.
[Caller] How is district
3 doing?
16.
District 3 is at [26] percent with [6123] Dollars. Conversion is trending at [21] percent. For the month you are [4] percent above plan
and [8] percent above previous year
17.
How can I help?
18.
[Caller] How many credit
card applications have been processed today?
19.
Your region has processed [375] of your target [1000]
applications.
20.
How can I help?
21.
[Caller] How is store 10
doing?
22.
Store [10] is at [35] percent with [5015] Dollars. Conversion is trending at [29] percent. For the month you are [4] percent above plan
and [12] percent above previous year.
23.
How can I help?
24.
[Caller] Good bye.
25.
Thank you for calling, have a great day. Good bye.
II. District Manager
1.
Welcome to the Retail Sales Assistant. What is your name
2.
[Caller] District Manager
3.
District Manager, Please say or enter your PIN
4.
[Caller] [Dial] 6 0 4 5
5.
Welcome District Manager.
6.
District 1 is at [33] Percent with [41253] Dollars. Conversion is trending at [29] percent. For the month you are [3] percent above plan
and [10] percent above previous year.
7.
How can I help, you can say help at any time.
8.
[Caller] How many credit card applications have been processed today?
9.
Your district has processed [225] of your target [500]
applications.
10.
How can I help?
11.
[Caller] How is store 10 doing?
12.
Store 10 is at [35] percent with [5015] Dollars. Conversion is trending at [29] percent. For the month you are [4] percent above plan
and [12] percent above previous year.
13.
How can I help?
14.
[Caller] Goodbye.
15.
Thank you for calling, have a great day. Goodbye
III. Store Manager
1.
Welcome to the Retail Sales Assistant. What is your name?
2.
[Caller] Store Manager.
3.
Store Manager, Please say or enter you PIN.
4.
[Caller] [Dial] 6 0 4 5
5.
You have a new message waiting, would you like to hear the
message?
6.
[Caller] Yes.
7.
[Reminder Time sheets are due in by Friday.]
8.
You store is at [35] percent with [5015] Dollars. Conversion is trending at [29] percent. For the month you are [4] percent above plan
and [12] percent above previous year.
9.
How can I help, you can say help at any time.
10.
[Caller] How many credit card applications have been processed today?
11.
Your store has processed [12] of your target [30]
applications.
12.
How can I help?
13.
[Caller] What is my conversion?
14.
Conversion is trending at [29] percent.
15.
How can I help?
16.
[Caller] What are today’s sales?
17.
Today’s sales are [9123] dollars.
18.
How can I help?
19.
[Caller] What are today’s transactions?
20.
Today’s transactions are [200].
21.
How can I help?
22.
[Caller] What is today’s average sale amount?
23.
Today’s average sale is [46] dollars.
24.
How can I help?
25.
[Caller] What were yesterday’s sales?
26.
Yesterday’s sales were [14981] dollars
27.
How can I help?
28.
[Caller] What were yesterday’s transactions?
29.
Yesterday’s transactions were [129].
30.
How can I help?
31.
[Caller] What was yesterday’s average sales amount?
32.
Yesterday’s average sale was [116] dollars.
33.
How can I help?
34.
[Caller] How am I doing for the month?
35.
For the month you are [4] percent above plan and [12]
percent above previous year.
36.
How can I help?
37.
[Caller] Good bye.
38.
Thank you for calling, have a great day. Goodbye