Vocal Help Desk
The call
script below will guide you through a typical phone call from a user to the
Speech Server that handles their environment. The user will be able to check the
status of their account and make any necessary changes after authenticating
using their name and PIN. Notice that after any changes are made to the user’s
account, the administrator is notified. In the case of a password reset, the
user’s account is also flagged so they are required to change the temporary
password they were given the next time they login.
All of the
Speech server responses will be in blue. Any data the application finds from a
database will be in brackets “[]”. All of the user responses (Your lines) will
be in red. If you do not
respond to a prompt within an allotted amount of time, the application will
begin listing acceptable responses to the question it was asking. You may say Goodbye at any time to end
the call.
Call Prerequisites
- The following user accounts need to be
locked in order to demo the Account Unlock function.
1. Ben Miller
(We try our best to keep this account
locked for demo use. If the account is unlocked and you want to demo that specific
function of the application, wait a few minutes and try again)
To enter this particular demo, follow these steps:
1. Dial (614) 818-1092 or
(888) 765-2711
2. You will hear - "Welcome to Solar
Software's Speech server demos. Say the demo name or dial the number. Say menu
for a list of available demos."
3. Your response should
be – Vocal
Help Desk.
This will
take you to the appropriate demo.
- At this point, you will be directed to the Vocal Help Desk and
can follow either of the following scenarios.
Unlock User Account
1.
Welcome to the Vocal Help Desk, are you have trouble
logging into the network?
2.
[Caller] Yes
3.
What is your name
4.
[Caller] Ben Miller
5.
Ben Miller, please say or enter your PIN.
6.
[Caller] (Say or Dial) 6 0 4 5
7.
Your account is currently locked, would you like to unlock
your account?
8.
[Caller] Yes
9.
Your account has been unlocked and your administrator has
been notified. Would you like to end this call?
10.
[Caller] Yes
11.
Good bye
12.
- Call has ended -
Reset Password
1.
Welcome to the Vocal Help Desk, are you have trouble
logging into the network?
2.
[Caller] Yes
3.
What is your name?
4.
[Caller] Ben Miller
5.
Ben Miller, please say or enter your PIN.
6.
[Caller] (Say or Dial) 6 0 4 5
7.
You account is not locked, would you like a new password?
8.
[Caller] Yes
9.
Your password has be set to (xxx) once again your new
password is (xxx), your administrator has been
notified of the change in password. Would
you like to end this call?
10.
[Caller] Yes
11.
Good bye
12.
- Call has ended -