Hot IT Topics for 06
complex, fast moving IT departments need to focus on key
initiatives to keep their businesses moving. In 2006, we
at Solar feel strongly that you should be addressing
these key issues:
-Desktop threats (spyware,
-Asset control and loss
-Implementation of voice
should my IT operation cost me?
find that many organizations are struggling with this
question in the past few years. The Y2K boon, and
Internet technologies crash are events that have made
today's business leaders curious about how much IT is
enough. Every business model is different, but too much
IT can be worse than not enough IT. For most business
models 1-2% of company revenue is a good rule of thumb.
The key is working with sound technologies and reliable
partners. We at Solar Software can help you right size
your IT investment to meet your business needs.”
order to satisfy the common need for businesses to direct
more attention towards mission
critical issues and less on IT related problems, Solar
has created a
new product that will assist your business in accomplishing
just that... Intelligent IT
IT will pick up your existing open item list,
prioritize, develop an action plan and get the
job done. The business leaders of your company
will then be able to dedicate more time developing
focusing on other important areas of your business.
If you need to connect to
a technician now for remote support, please call us and
use this link for your remote PIN for help.
Level CIO to manage the relationship between
your business and ours.
- Will work closely with users and management
to ensure the IT objectives are being met.
- Will provide timely communications, reviews
and management updates for the IT Operations.
- Will conduct an annual budget process
for your business.
- Will perform an annual software audit
to ensure 100% compliance with the software
ownership agreements from software manufacturers.
Help desk staff of additional workers to provide
1st and 2nd level response
to the users.
- The Help Desk will be reachable
by phone, web, and/or e-mail.
- Will provide support between the hours of
7:30am and 6:00pm every weekday with incident
monitoring on a full 7X24 basis to deal with
any "down" issues.
- In the Event that additional
Help Desk staff is needed, Solar will add
the staff to handle the spike in issues.
- The Help Desk will be equipped in all of
the following areas:
Windows 95/98, 2000, XP Desktop Expertise
Windows Server Expertise from 4.0 to
Exchange Messaging Expertise
SQL Database Expertise
Web Server and Web Publishing Expertise
Router, Firewall and Networking infrastructure
Microsoft Office Applications Expertise
and management of your current IT staff.
- Your Solar CIO will
work with your current staff and provide
them with maximum development
- Your assigned CIO will also perform Employee
reviews, training plans, and full management
of the staff as needed.
Database with Ticket Tracking and Reporting.
- Every event and user issue will be tracked
by the Solar Help Desk ticket software.
- Reports will be generated and your management
will have total visibility of the status
of the open issues facing the IT Department
and Help Desk.
Console and Alerting product.
- The SolarAware Console
will send pages and alerts to the proper
as critical systems or servers encounter
problems for true 7X24 coverage for users.
Help Desk integration and utilization.
- Automated password reset and call handling capability to the Help Desk for
- A secure voice and web password reset solution to give users immediate confidence
in the IT Support staff.
more information on Vocal Help Desk