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 Vocal Help Desk is a product suite powered by Microsoft Speech Server that allows organizations to provide more accurate and cost effficient help desk support to it's user base.
Vocal Help Desk utilizes the speed and accuracy of speech to empower users to reset their account and passwords. Automating your Password Management frees up the Help Desk Professional, reducing operational costs through a more efficient and reliable Password Management tool - Vocal Help Desk. |
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Professional Recorded Prompts - VHD uses professional prompts and Microsoft's TTS engine for accurate dialogues for your end users. Customers can even design the VHD answer and question structure that best suits the phone call environment for their organization.
Single Question to Three Question Architecture - VHD supports pin number authentication plus 2nd and 3rd question models such as "favorite pet" or site specific questions.
Web Interface - Since Vocal Help Desk becomes part of the password and account management of your Active Directory, it ships with the code and sample Web page for graphical password management for users.
Complete Logging - All events that VHD handles are logged and include SMTP notification and Event Log integration for complete tracking of all phone calls and user management events.
Excellent Technical Support - Request technical support via phone, web, or e-mail. Our technical support will be available to help you answer any VHD related question.
Modular Connectors - Need to manage users and passwords to other platforms or applications? VHD can support multiple connectors for extended reach across your enterprise. You can reset accounts in Active Directory, NDS, IBM Hosts, and many other platforms.
Additional Highlights:
- Self help user tools for account and password management
- Help Desk call routing and auto attendant functionality. Implement VHD into your existing call flows or have it answer the initial help desk phone calls.
- Integration to Help Desk Software: Included in the installation is complete SMTP or ODBC integration with your Help Desk software to automatically open and close user tickets for each VHD event.
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| Password Reset for any platform - Vocal Help Desk™ is an interactive Account Reset / Password Change application that reduces calls to the Help Desk by as much as 30%.
Account Reset - Users can dial the Vocal Help Desk and check the status of their AD or Domain account. If the account is locked, then the user can unlock their account by providing secure AD information.
Temporary Password - Vocal Help Desktm can assign a user a temporary password that allows a user to logon to the network and initiate their own password change. The temporary password is random, and matches the environments password complexity settings. Upon login the network may force a keyed password change depending on local password policy.
Instant Password Change - Users can instantly change their network passwords, after authentication, with one simple phone call. |
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